Privacy Policy
Fleurs Boutique Privacy Policy.
Last updated: November 23, 2025
This Privacy Policy describes how Fleurs Boutique (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, make a purchase from (the ‘Site’), or otherwise interact with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or other individual from whom we have collected information in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect personal information about you from various sources, as set forth below, and have collected it in the past 12 months. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our site and use our services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or is capable of being associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide directly to us through our Services may include:
- Basic contact information such as your name, address, phone number, email.
- Order information such as your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information such as your username, password, security questions.
- Shopping information, including the items you view, place in your shopping cart, or add to your wish list.
- Customer support information, including the information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You can choose not to provide this information, but if you do, you may not be able to use or access these features.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, to perform our agreement with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we obtain from third parties is treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the Third-Party Websites and Links section below.
How we use your personal information
- Provide products and services. We use your personal information to provide you with the Services to perform our agreement with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and posting reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to tailor the Services and advertisements on our Site and other websites to you.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action on potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and to improve our Services.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners use your information in accordance with their own privacy statements.
- When you instruct us, request us, or otherwise consent to us providing certain information to third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes set out above in “How we collect and use your personal information” and “How we disclose personal information”:
Category:
- Identifying information such as basic contact information and certain order and account information
- Commercial information such as order information, store information, and customer support information
- Internet or other similar network activity, such as usage data
Categories of recipients:
- Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information to derive characteristics about you.
Categories of personal information
- Identification data such as basic contact details and certain order and account details
- Commercial information such as details about products or services purchased and shopping information
- Internet or other similar network activity, such as usage data
Categories of recipients
- Business and marketing partners
User-generated content
Through the Services, you can post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content is public and accessible to everyone.
We have no control over who has access to the information you make available to others and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you disclose publicly, or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third-party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without restriction as to its use by us or any third party. The fact that we include such links does not in itself imply any endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.
Children's Information
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with his or her personal information, you may contact us to request that it be deleted.
As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” (as those terms are defined in applicable law) personal information from individuals under the age of 16.
Security and Retention of Your Information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you transmit to us may not be secure during transport. We recommend that you do not use unsecure channels to transmit sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the following rights with respect to your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Right of Access/Awareness. You may have the right to request access to personal information we maintain about you, including details about the ways in which we use and share your information.
- Right of Deletion. You may have the right to request that we delete personal information we maintain about you.
- Right of Correction. You may have the right to request that we correct inaccurate personal information we maintain about you.
- Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer this information to a third party, under certain circumstances and with certain exceptions.
You may exercise any of these rights where indicated on our Site or by contacting us.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we can provide a substantive response to the request. In accordance with applicable law, you may designate an agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we require the agent to prove that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal data, you can contact us. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us or submitting your complaint to your local data protection authority.
International users
Please note that we may transfer, store, and process your personal data outside the country where you live, including the United States. Your personal data will also be processed by staff and external service providers and partners in these countries.
When we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, where applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please email fleur@fleursboutique.com